Booking terms and conditions for ceremonies in Cambridgeshire

Your ceremony booking is accepted on the condition that:

  • No legal impediment to the marriage or civil partnership exists and legal preliminaries are completed within statutory time limits

  • Any foreign divorce/dissolution papers are accepted by the Registrar General where applicable

  • The ceremony fee is paid

  • The requested date and time of the ceremony is available within the commitments of the Cambridgeshire Registration Service

  • Citizenship ceremonies are subject to regulations imposed by the Home Office therefore Cambridgeshire Registration Service cannot accept any liability for circumstances outside our control

Fees

Fees are published on our website www.cambridgeshireceremonies.co.uk/fees

Cambridgeshire Registration Service fees are subject to change on 1 April each year. As we take bookings in advance, if the fee changes between the time of booking and the date of your ceremony the Registration Service reserves the right to pass on any fee increases to you.

Ceremony and certificate payments should be made at notice appointment or online within ten days of the notice appointment if notice is taken outside Cambridgeshire.

An administration fee is payable whenever details of a booking are changed. This includes (but is not limited to) changing the time, date or venue of a ceremony after a booking is made and the booking email sent to the customer.

Cancellation of bookings by Cambridgeshire Registration Service

Your ceremony may be cancelled by Cambridgeshire Registration Service if:

 

  • The total fees have not been paid

  • Legal preliminaries cannot be completed

Where a ceremony is unable to take place due to legal restrictions identified during or after the notice of marriage, a full refund will be made less an administration fee applicable at the time.

No refund will be made where the couple fail to notify the Registration Service after the notice of marriage or notice of civil partnership of any restrictions that affect the legality of the ceremony or registration.

Cancellation of booking by the couple

In the event that you need to cancel your ceremony you will be required to notify us in writing (including email). Any ceremony payments will be subject to the following refund schedule:

 

  • More than 6 calendar months before the ceremony date you will receive a full refund of the fees paid (subject to the deduction of the administration fee)

  • Between 6 calendar months and 3 calendar months before the ceremony date you will receive a 75% refund of the fees paid (subject to the deduction of the administration fee)

  • Between 3 calendar months and 30 days before the ceremony date you will receive a 50% refund of the fees paid (subject to the deduction of the administration fee)

  • Less than 30 days before the ceremony or failure to cancel in writing before the ceremony date no refund will be made on fees paid

  • Notice Fees are statutory fees and cannot therefore be refunded

The refund will be made to the original payee and if paid by card, refunded by card. If cash or cheque was used, the refund will be by cheque which may take longer to issue.

The Ceremony

Cambridgeshire Registration Service will provide the ceremony delivered at a venue of your choice.

The content of some ceremonies has a range of additional options that needs to be agreed with the Registration Service in advance of the ceremony.

Marriage or civil partnership registrations, delivered at our Registration offices, are subject to specific booking conditions and exclusive to limited week day availability. The content of a marriage or civil partnership registration is predetermined and not subject to customisation.

All ceremonies are exclusively delivered by Registration Service staff to ensure a high degree of solemnity in keeping with the occasion and so that legal requirements are maintained. The Registration Service reserve the right to make the final decision on any wording used, and will not accept liability for any omission, which may be caused by reasons beyond its control.

Cambridgeshire Registration Service will allocate personnel to attend your ceremony and reserves the right to substitute other experienced and qualified staff in case of sickness or other unforeseen circumstances on the day.

Registration Staff will decide on the day if a ceremony can be held outside at a venue with an approved outside structure and their decision is final.

For fire, safety and comfort the number of guests (which includes all babies and children) must not exceed the capacity of the room. Additional guests will be excluded from the ceremony. Details of the room capacity for all venues can be found on our website and numbers shown are the numbers of guests you may invite and exclude registration staff, a photographer, venue staff and the couple.

Cambridgeshire Registration Service will not accept liability for:

 

  • The failure of any music system provided by the venue, yourself or a third party

  • Any delay or loss caused by your late or non-arrival at the due date and time

  • Any loss caused by a request from you or your representatives to delay the ceremony

  • Any loss caused by a request from you or your representatives to cancel a ceremony on the day following the decision of Registration Staff to move the ceremony inside as set out below under ‘Outside Ceremonies’

  • Any loss or compensation where a ceremony is stopped from proceeding because (a) it would be void if it went ahead, (b) an offence under the Marriage or Civil Partnership Acts would be committed, and (c) it would be against the public interest

  • Cambridgeshire Registration Service will not accept any liability where a ceremony is cancelled on the day due to the late arrival of the couple and or any guests. We reserve the right to take appropriate action to ensure other ceremonies our staff need to attend are delivered at the agreed time. No refund will be made in these circumstances

  • Any loss to the extent that it is caused by a Force Majeure event as described below.

General

In the event of a 'Force Majeure', Cambridgeshire Registration Service will endeavour to perform your ceremony on your chosen day. We strongly recommend that you take out ceremony insurance to cover losses or expenses incurred in the case of events outside our control.

'Force Majeure' means war, civil war, armed conflict, terrorist attack, governmental action, fire, flood, severe weather conditions, pandemic or epidemic or any other act or matter which notwithstanding the reasonable diligence and foresight of Cambridgeshire County Council and its partner providers, is beyond their reasonable control.

Any reference to working days does not include Saturday, Sunday, Bank or Public holidays.

Approval of the venue is granted only in connection with the provision of ceremonies. Cambridgeshire Registration Service cannot accept liability for the failure or neglect on behalf of the venue, for any agreement between you and the venue for the use or provision of any services and/or facilities.

‘Marriage and Civil Partnership Acts’ means the Acts of Parliament (and any regulations made under those Acts) covering the legal preliminaries to, the solemnization and registration of a civil marriage/civil partnership either in a register office or approved premises within England and Wales.

‘Venue’ means Approved Premises approved by Cambridgeshire Registration Service under the Civil Marriages and Civil Partnerships (Approved Premises) Regulations 2005 for the solemnization and registration of civil marriages and civil partnerships.

Outside Ceremonies

Many couples wish to have their ceremony outside and we will do everything we can to ensure your ceremony lives up to your expectations. The current law states that marriages must be performed with all parties within a licensed permanent structure. ‘All parties’ mean the couple, the two Registration Officers, the two witnesses and a table large enough to complete the legal paperwork. We have several venues that have approval for holding ceremonies outside but within their approved structures during the period 1st March to 31st October.

However, each venue must also provide alternative licenced facilities set up for a ceremony inside in case the conditions do not allow the ceremony to take place outside. If the inside room is not large enough for all the guests, the couple will have to decide who joins them in the room. Our conditions for a ceremony being moved inside include but are not exclusive to:

 

  • Rain, damp conditions or the likelihood of showers and snow or intense heat and sunshine.

  • Unsuitable conditions for our staff to wear registration service ceremony attire, normally a business suit. An example would be if a coat was needed due to cold weather.

  • The paperwork being put at risk by damp conditions, winds, rain or snow as the register is a unique document that cannot be replicated and must be protected at all times.  Your guests being unable to hear the ceremony and at risk of being uncomfortable.

Once the ceremony has started, it cannot be moved. However, please do not let your day be spoilt if your ceremony cannot take place outside. The indoor alternative will be just as lovely - consider it a bonus if the weather is kind to you. The alternative room must be licensed by Cambridgeshire County Council and set up ready for the ceremony to be moved. The decision as to where your ceremony will take place is made by the Registration Staff present on the day and their decision is final.

You agree to the above conditions and that the final decision on where the ceremony takes place is the responsibility of the Registration Staff in attendance on the day. You agree to use the alternative indoor licensed ceremony room if the ceremony cannot take place outside and to decide who comes into the room if the capacity is below our guest numbers. If you do not accept these terms and conditions, the ceremony will be held inside.

Customer complaints

Cambridgeshire Registration Service considers customer complaints very seriously. We subscribe to the principles of The Local Government Ombudsman - Commission for Local Administration in England - Remedies Guidance on good practice. Any complaint or claim must be made in writing to the Cambridgeshire Registration Service, Huntingdon Library, Princes Street, Huntingdon PE29 3PA, or email to adminrandc@cambridgeshire.gov.uk within 21 working days of the ceremony.

© 2020 Cambridgeshire Registration Service

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